Privacy Policy | PrimeAlign

Last Updated: February 2026

Introduction

PrimeAlign ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By using our website or services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

We may collect personal information that you voluntarily provide to us when you:

Fill out a contact form or request a consultation
Call us or communicate via email or text message
Schedule a strategy call or service appointment
Subscribe to our communications or marketing materials
Interact with our website chat widget

This information may include:

Name and contact information (phone number, email address)
Business name and website URL
Details about your business and marketing goals
Any other information you choose to provide

How We Use Your Information

We use the information we collect to:

Respond to your inquiries and provide consultations
Schedule and deliver our web design and marketing services
Communicate with you about your project via phone, email, or text message
Send appointment confirmations and follow-up communications
Send service updates, project milestones, and relevant notifications
Improve our website and customer experience

SMS / Text Messaging Policy

When you provide your phone number and consent to receive text messages from PrimeAlign, you agree to the following:

We may send you text messages regarding appointment confirmations, project updates, follow-up communications, and information about our services.
Message frequency varies based on your interaction with our services. You may receive up to 10 messages per month.
Message and data rates may apply depending on your mobile carrier and plan.
You can opt out at any time by replying STOP to any text message you receive from us. Upon opting out, you will receive a single confirmation message and no further texts will be sent.
You can request help or information by replying HELP to any text message.
Your consent to receive text messages is not a condition of purchasing any goods or services from PrimeAlign.
We will never sell, rent, or share your phone number or opt-in information with third parties for their own marketing purposes.
We use your phone number and opt-in data solely for the purpose of sending you text messages related to our services. This data will not be shared with or sold to any third parties or affiliates for marketing or promotional purposes.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Supported carriers include but are not limited to: Rogers, Bell, Telus, Fido, Koodo, Virgin Plus, Freedom Mobile, SaskTel, and other major Canadian carriers. Carrier-specific limitations may apply and PrimeAlign is not responsible for delayed or undelivered messages.

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

Service Providers: With trusted partners who assist us in operating our business, such as our CRM platform, communication tools, and hosting providers. These providers are bound by confidentiality agreements.
Legal Requirements: When required by law, regulation, or legal process, or to protect our rights and safety.

Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our CRM and communication systems use industry-standard encryption. However, no method of transmission over the Internet or electronic storage is 100% secure.

Your Rights

You have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your information
Opt out of marketing communications at any time
Opt out of text messages by replying STOP

To exercise these rights, please contact us using the information below.

Cookies and Tracking

Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyze site traffic. You can control cookie settings through your browser preferences.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. Continued use of our services constitutes acceptance of any changes.

Contact Us

If you have questions about this Privacy Policy, our privacy practices, or wish to exercise your rights, please contact us:

PrimeAlign
Calgary, Alberta, Canada
Phone: (587) 326-3672
Email: Blade@primealign.io